servicefriend, calibra, libra, facebook
Facebook acquires chatbot startup, Servicefriend for Calibra
September 23, 2019
servicefriend, calibra, libra, facebook
Facebook acquires chatbot startup, Servicefriend for Calibra
September 23, 2019

Facebook has recently acquired an AI-based chatbot Servicefriend, to provide customer service for the users of Calibra.

On Sept 19th, an Israeli news report covered that the social networking giant has acquired Servicefriend to provide customer service for the users of Calibra, Facebook’s digital cryptocurrency wallet.

Customer service for Calibra

Servicefriend is an AI-based app that “supposedly can mimic the intelligence, comprehension and empathy of a human to such a degree that customers won’t realize they are interacting with a bot”.

The chatbot’s website read:

“We are thrilled to share that Servicefriend is now moving to the next chapter of our exciting journey. Over the past four years, we managed to standout and build a great platform for brands to deliver excellent experiences at scale over WhatsApp and Messenger. Our mission to transform the way business interact with people and to let people communicate with businesses as they do with their friends has always been our raison d’etre.”

The chatbot has previously worked with Facebook where it “specifically it built “hybrid” bots for Messenger for companies to use to complement teams of humans, to better scale their services on messaging platforms.”

ALSO READ :  Dash Core Group Publicizes Fresh Changes To The Asset's Proof-Of-Stake Network

Servicefriend built a messenger bot in the past for Globe Telecom in the Philippines where it was able to bring down the “agent hours” to 20 hours for each 1000 customer interactions.

Facebook developing a customer service on Calibra can help the company in building up credibility not just for its customers but also for its partners and possibly regulators.


Crypto News Point a news platform of Digital Notice Media Labs is primarily a regular publication of information, commentary and articles focused extensively on fintech, blockchain technology, cryptocurrency, blockchain-based tokens, cryptocurrency market trends, and trading strategies. We do not provide individually tailored investment advice and does not take a subscriber’s or anyone’s circumstances into consideration when discussing investments, nor is Crypto News Point registered as an investment adviser or broker-dealer in any jurisdiction. Information contained herein is not an offer or solicitation to buy, hold, or sell any digital assets.

Affiliate Disclosure: To help support the work we do here at CNP, we often link to products and deals from around the web. Should you buy some of these, we may get a portion of the sale.

We in generally gather content from the major websites. In every article there is always a clear link and attribution to the source publication. If you have any issue with any of our published content taken from your site, kindly let us know so that we can take appropriate action. In any case, the content of the pages of this website is for your general information and use only. It is subject to change without notice.

You May Also like

Jafrin Ahmed

Crypto newbie passionate about creating resourceful content on blockchain technology, cryptocurrencies and decentralized apps.