Voyager Digital, a commission-free crypto broker and Fintech solution for digital asset investing, has announced the decision to switch its system to offline after its servers were compromised.
It has been reported that through a tweet, the firm stated that they were forcefully taking their system offline to secure their users’ accounts.
However, the firm assured its customers that no personal details or funds had been compromised by the attackers. The firm also explained that it will take at least 24 hours to fully restore its services via the Voyager app.
The report said that the firm also took an opportunity to apologize to its clients and asked them to be patient as their engineers were working to restore the systems.
.@investVoyager #Crypto Trading App Suffered Cyber Attack; Funds Are Safe And Now Back Onlinehttps://t.co/mhIDHoAg9G — ₿EG News – BitcoinExchangeGuide (@bitcoinsguide) December 29, 2020
The broker stated that more details will be provided after the full inspection was completed.
Also, the firm stated that customer’s safety was paramount and they took drastic measures to secure them.
They stated:
“Voyager would like to thank you for your patience while our system is offline. We detected a threat to our system, and as part of our process and procedures to secure funds and customer information, we promptly shut down the system. We want to reiterate that no funds or personal information were compromised. To ensure the on-going safety of customer funds and information, we anticipate it will take us approximately 24-hours to get the app back online.”
Thus, by the time of publication, Voyager announced that they had managed to restore the system after a thorough inspection and addressing the possible threats by adding that trading has been restored and customers only need to log on again as they had been logged off.
To all Voyager Customers – The Voyager App is back online and trading has resumed. You can now open and login to your app and continue using Voyager. (1/6) — Voyager (@investvoyager) December 29, 2020
Source: Bitcoin Exchange Guide